Our Response to COVID-19

In response to the current COVID-19 situation and Illinois' Shelter-in-Place order, Land Rover Chicago has taken many steps to ensure that we are ready to do business, on a limited basis.

Land Rover Chicago is committed to providing premium customer service for our customers. Out of concern for the well-being and health of you, our customer, and all of our employees, we are addressing the COVID-19 with caution and to the highest extent possible.

We have implemented the following protocols to further reduce the spread of COVID-19 and to ensure the safety of our guests and employees. Until further notice:

Sales and service is open by APPOINTMENT ONLY
Limited hours of operation: Service is open Monday-Friday 8:00am-6:00pm; Parts is open Monday-Friday 8:00am-5:00pm; and Sales is open Monday-Friday 9:00am-6:00pm and Saturday from 9:00am-5:00pm.
Pick-up and delivery of service customer vehicles whenever possible
Routinely sanitizing the premises every hour, wiping down high contact areas such as doors, restrooms, waiting areas, and service and parts computers, phones, counters, and work spaces
Requesting Service customers to stay in their vehicle until greeted by a service advisor
Offering every customer gloves and a disinfectant wipe or paper towel with disinfectant spray
All employees will wear masks and gloves while in customers' presence and gloves while working on customers' vehicles
Temporarily closing our complimentary barista (beverage and snack station) areas to protect customers
Will allow only a limited number of customers in the lounge waiting areas (waiter allowed for tire repair appointments only)
Placing signage to remind customers to please keep their distance from other customers
Taking extra measures to ensure all courtesy loaner vehicles are properly sanitized prior to being released to the customer
Properly sanitizing interiors of customer vehicles before and after service
Placing hand sanitizer and disinfectant wipes in all employee work spaces and public areas
Increased employee education and awareness on preventive measures and hygiene to be consistent with the guidance provided by CDC.
Employees will clean their keyboards, phones, work stations, door handles, counters and any other touch points hourly
Employees will not share radios, phones or headsets, pens, etc. with other co-workers